1. Punctuality
Passengers must arrive at their designated pickup point at least 5 minutes before the scheduled departure time.
To maintain reliable schedules for all passengers, the shuttle will depart on time and may not be able to wait for late arrivals.
2. Seat Allocation
Seats may be assigned based on registration order or operational requirements.
Passengers are expected to use their assigned or designated seating and avoid disputes regarding seat selection.
3. Respectful Behaviour
Passengers must behave respectfully towards:
- Other passengers
- Drivers
- Company staff
Any form of disruptive, abusive, or inappropriate behavior may result in suspension of transport service.
4. Cleanliness
To maintain a comfortable environment for all commuters:
- Avoid littering inside the vehicle
- Dispose of waste responsibly
- Keep the shuttle clean and tidy
Passengers may be held responsible for any damage caused to the vehicle.
5. Food and Beverages
Light snacks and beverages may be consumed only if they do not create mess or inconvenience to other passengers.
Strong-smelling foods or items that may disturb others should be avoided.
6. Personal Belongings
Passengers are responsible for their personal belongings.
Top Tier Shuttles is not liable for any lost or forgotten items left in the vehicle.
7. Safety
For the safety of all passengers:
- Follow driver instructions at all times
- Remain seated while the vehicle is in motion
- Avoid distracting the driver
Safety is our top priority during every journey.
8. Changes to Pickup Points
Passengers should only use approved pickup and drop-off points.
Requests for pickup changes may be considered based on operational feasibility but are not guaranteed.
9. Absence from Shuttle
If a passenger will not be using the shuttle on a particular day, informing the company in advance is appreciated but not mandatory.
Regular absence does not guarantee seat retention without valid monthly registration.
10. Service Suspension
Top Tier Shuttles reserves the right to suspend or terminate a passenger’s service if:
- Guidelines are repeatedly violated
- Payment terms are not met
- Behavior negatively affects other commuters
11. Commitment to a Better Commute
Our goal is to create a safe, respectful, and reliable commuter community for professionals traveling to Colombo.
By following these guidelines, passengers help ensure that Top Tier Shuttles continues to deliver a smooth and dependable transport experience for everyone.
12. Contact Us
If you have any questions regarding these Passenger Guidelines or require further clarification, please contact us.
Top Tier Shuttles (Pvt) Ltd
Phone: +94 702 606 606
Email: info@shuttles.lk