1. Before Service Start Date
If a passenger cancels before :
- Refunds may be issued subject to an administrative deduction (if applicable).
2. After Service Commencement
Monthly payments are generally non-refundable once the service period has started.
Exceptions may include:
- Route cancellation by the company
- Service discontinuation due to insufficient passengers
3. Route Cancellation by Company
If Top Tier Shuttles cancels a route before service begins:
- Full refund will be issued.
4. Refund Processing Time
Approved refunds will be processed within 7 - 14 working days via bank transfer.
5. Contact Us
If you have any questions regarding this Refund Policy, please contact us.
Top Tier Shuttles (Pvt) Ltd
Phone: +94 702 606 606
Email: info@shuttles.lk